Write a letter to the retailer to complain. In the letter: Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item
Write a letter to the retailer to complain. In the letter: Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item AaKOL
Dear Sir or Madam,
I recently ordered a Kitchenmax blender from your online shop, and was disappointed to discover that the glass portions of the appliance had been smashed during transit.
I would have expected the package to be wrapped more effectively in order to avoid incidents such as this, but there was almost no padding material in the box. I would like you to arrange for the return of the item and to process a full refund as soon as is convenient, since the blender was intended to be a gift for an occasion that has already passed.
The order number was KX3564686, and it was delivered on 24/09/2017.
If you need to book a time for a courier to collect the parcel, you can contact me at this email address, but it must be within the next two weeks as I will be moving to Washington.
Kind regards,
Angela Bradford
Dear Sir or Madam,
I recently ordered a
Kitchenmax
blender from your online shop, and
was disappointed
to discover that the glass portions of the appliance had
been smashed
during transit.
I would have
expected
the package to
be wrapped
more
effectively
in order to avoid incidents such as this,
but
there was almost no padding material in the box.
I
would like you to arrange for the return of the item and to process a full refund as
soon
as is convenient, since the blender
was intended
to be a gift for an occasion that has already passed.
The order number was KX3564686, and it
was delivered
on 24/09/2017.
If you need to book a time for a courier to collect the parcel, you can contact me at this email address,
but
it
must
be within the
next
two weeks as I will be moving to Washington.
Kind regards,
Angela Bradford
Do not write below this line