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First Quarter Goals in 2022

First Quarter Goals in 2022 pbGba
Hello Harsha, Please see the following set of goals that are set for you during the first quarter of 2022, and expect you to work towards them for better outcomes. Note – The outcomes of these targets will be assessed during the employee yearly evaluation. 1. Work towards BI restructuring plan and have the final sign-off done by end of January 2022 (Conduct necessary training for agents and ensure screen recording is done on such trainings for future references). 2. Maintaining an average team productivity (Harshi and Harsha) not less than 100%. 3. To maintain an overall attendance levels at/above 97. 5% for each month. 4. Ensuring all assigned tasks and deliverables are circulated within the expected timeline with 98% (minimum) work accuracy. 5. Ensure the FTE resources (02 FTE’s) are optimally utilized, and requesting for new projects/tasks to meet 100% FTE utilization. 6. Workload balancing via Identifying and understanding the importance/urgency of the tasks, and performing the daily work allocation based on the task priority. 7. Ensure all the deliverables (for the week) are worked and shared with the relevant stakeholders without any delays. 8. Executing a cross training plan for Harshi in order to enhance her exposure in addition to what is been done and enable her to play a back-up role during any absenteeism. 9. Ensure team follows the basic operational ground rules (acknowledging email escalations, notifying relevant stakeholder in advance for any work delays during unavoidable circumstances, delivering ad-hoc requests within 24/48 hours, and connecting with the relevant stakeholders for any clarifications to avoid back-and-forth follow-ups) to maintain a healthy workflow. Please do reach out to me if there are any challenges, and I’m more than happy to facilitate you if you need my assistance. Thank You, Ziyard Thahir Senior Manager Operations - Billing Office/Cell: +1 (972) 421-8516: Ext. 614 | M: +94 75 2200777 mohamed. ziyard@medigain. com: www. medigain. com 7 Clyde Road, Somerset, NJ 08873
Hello
Harsha
,
Please
see
the following set of goals that
are set
for you during the
first
quarter of 2022, and
expect
you to
work
towards them for better outcomes. Note
The outcomes of these targets will
be assessed
during the employee yearly evaluation. 1.
Work
towards BI restructuring plan and have the final
sign
-off done by
end
of January 2022 (Conduct necessary training for agents and
ensure
screen recording
is done
on such trainings for future references). 2. Maintaining an average team productivity (
Harshi
and
Harsha
) not less than 100%. 3. To maintain an
overall
attendance levels at/above 97. 5% for each month. 4. Ensuring all assigned tasks and deliverables
are circulated
within the
expected
timeline with 98% (minimum)
work
accuracy. 5.
Ensure
the FTE resources (02 FTE’s) are
optimally
utilized, and requesting for new projects/tasks to
meet
100% FTE utilization. 6. Workload balancing via Identifying and understanding the importance/urgency of the tasks, and performing the daily
work
allocation based on the task priority. 7.
Ensure
all the deliverables (for the week)
are worked
and shared with the relevant stakeholders without any delays. 8. Executing a
cross training
plan for
Harshi
in order to enhance her exposure
in addition
to what
is been
done and enable her to play a back-up role during any absenteeism. 9.
Ensure
team follows the basic operational ground
rules
(acknowledging email escalations, notifying relevant stakeholder in advance for any
work
delays during unavoidable circumstances, delivering
ad-hoc
requests within 24/48 hours, and connecting with the relevant stakeholders for any clarifications to avoid back-and-forth follow-ups) to maintain a healthy workflow.
Please
do reach out to me if there are any challenges, and I’m more than happy to facilitate you if you need my assistance. Thank You,
Ziyard
Thahir
Senior Manager Operations
-
Billing Office/Cell: +1 (972) 421-8516: Ext. 614 | M: +94 75 2200777
mohamed
.
ziyard@medigain
.
com
:
www
.
medigain
.
com
7 Clyde Road, Somerset, NJ 08873
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