You are a student at a university in Brighton and are living in private accommodation and have not had hot water or heating for some time. The landlord’s workmen have tried to fix the problem but without success.

Dear Sir/Madam, I am writing to you in regards to the ongoing problems with the hot water service in the apartment at 7/26 Willisden Rd. , Brighton. As you are aware the hot water service has not been working since the 17th of December when I called to notify you of the problem. I appreciate that within a day you arranged for tradesmen to come to the flat to resolve the problem. However, after the workmen arrived without the appropriate tools for the job and after spending 10 minutes looking at the job advised that they were aware of the cause of the problem and would return later in the day to fix it. They did not return until the 22nd of December when they advised that the problem was different to what they first expected and would need to order in new parts. On their return just after Christmas they replaced the thermostat and declared that the problem was fixed, but we still have no hot water. I would appreciate it if you could either arrange different workmen to come and either fix or replace the hot water service before the 31st of December as we have guests coming to stay over New Year and would not wish them to fall ill. I look forward to your rapid response, Kind regards, Simon Smith