We are writing to complain about your hotel where we spent our holiday.

Dear Sir/Madam, We are writing to complain about your hotel where we spent our holiday. First of all, in your brochure you mentioned that all the apartments had fridges. The problem was that the fridge was not working, so we could not drink cold water and it was too hot. Moreover, the brochure claimed that there was a TV with satellite TV channels, but only two local channels were available and unfortunately they were not in English. In addition the brochure mentioned that the hotel was some metres from the beach, but the beach was not suitable for swimming because it was too filthy. Last but not least the brochure claimed that the hotel was only some minutes from the town centre, but you did not mention that it was some minutes away by car. We think it is clear that your brochure was misleading. As a result, we would like a partial refund because these was the worst holiday that we had ever had. We look forward to receiving a prompt reply. Yours faithfully,