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Candidate Name:
Linh Dang Ngoc
Center Number:
1
2
3
4
   
Candidate Number:
9
9
6
4
Module (shade one box):
Academic:
 
General Training:
Test Date:
1
D
7
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0
M
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2
Y
0
Y
2
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3
Y

Return of damaged package

Return of damaged package VAwMQ
Dear Sir or Madam, I am writing to express my dissatisfaction with the services I received from your company, specifically, the order delivery service from your store. I purchased a ceramic tea set from your online store on 5th March. It was delivered to my house yesterday. However, on opening it, I was extremely unhappy to see that the lid of the teapot was cracked. Three of the four teacups had their handles broken off as well. It is surprising and disappointing that such a delicate package was not handled with more care. There was hardly any packaging material in the box it arrived in. Even worse, the package was not marked either "fragile" or "handle with care". I would like to request a full and immediate refund for the cost of the tea set as well as the delivery fees I was charged. The order number for my purchase is A1234. Please ensure that my request is processed at your earliest convenience or I will be filing a formal complaint with the consumer bureau. Yours faithfully, Nicole.
Dear Sir or Madam, I am writing to express my dissatisfaction with the services I received from your
company
,
specifically
, the order delivery service from your store. I
purchased
a ceramic tea set from your online store on 5th March. It
was delivered
to my
house
yesterday.
However
, on opening it, I was
extremely
unhappy to
see
that the lid of the teapot
was cracked
. Three of the four teacups had their
handles
broken off
as well
. It is surprising and disappointing that such a delicate package was not handled with more care. There was hardly any packaging material in the box it arrived in. Even worse, the package was not marked either
"
fragile
"
or
"
handle with care
"
. I would like to request a full and immediate refund for the cost of the tea set
as well
as the delivery fees I
was charged
. The order number for my
purchase
is A1234.
Please
ensure that my request
is processed
at your earliest convenience or I will be filing a formal complaint with the consumer bureau. Yours
faithfully
, Nicole.
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IELTS letter Return of damaged package

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