To become a good tour guide, you should have solid knowledge and the requisite skills. To begin with, you need to have a thorough understanding of local traditions and practices in order to expose them to visitors. This makes tourists more interested in their excursions. Moreover, a sense of humor a...
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Candidate Name:
Linh Mai
Center Number:
1
2
3
4
Candidate Number:
8
0
3
9
Module (shade one box):
Academic:
General Training:
Test Date:
1
D9
D0
M4
M2
Y0
Y2
Y2
YHuynh Ngoc Diem and Tran Thi Hoang Vy (2020)
Huynh Ngoc Diem and Tran Thi Hoang Vy (2020) lVd2K
Huynh Ngoc Diem and Tran Thi Hoang Vy (2020) conducted a study on the factors affecting customer satisfaction when using the technology motorbike taxi service - Grab in Ho Chi Minh City. This study has combined two qualitative and quantitative methods. The researchers used a sample size of 195 customers in Ho Chi Minh City and mainly students studying in Ho Chi Minh City, covering both spatial and temporal dimensions of the study. The main objective of this research paper is to conduct research on the factors affecting customer satisfaction with the use of technology motorbike taxi service - Grab in Ho Chi Minh City with the following objectives: is the theoretical basis of customer satisfaction as well as the basic theory of transportation services in general and motorbike taxi services in particular; Current status of customer satisfaction for the ride-hailing service "Grab" and offering solutions to improve customer satisfaction for the "Grab" technology motorbike taxi service. Researchers have proposed a research model on price, staff, policy, communication, and safety for the purpose of assessing customer satisfaction when using Grab. In this study, the researchers chose the survey method, which is the direct interview method used. This method is quite convenient, practical and accurate when directly surveying customers to see the customer's satisfaction with the taxi-Grab service.
Huynh
Ngoc
Diem and Tran Thi
Hoang
Vy
(2020) conducted a study
on the factors affecting customer
satisfaction
when using the technology motorbike
taxi
service
-
Grab
in Ho Chi Minh City. This study
has combined two qualitative and quantitative methods
. The researchers used
a sample size of 195 customers
in Ho Chi Minh City and mainly
students studying in Ho Chi Minh City, covering both spatial and temporal dimensions of the study
. The main objective of this research paper is to conduct research on the factors affecting customer
satisfaction
with the use
of technology motorbike
taxi
service
-
Grab
in Ho Chi Minh City with the following objectives: is the theoretical basis of customer
satisfaction
as well
as the basic theory of transportation services
in general
and motorbike
taxi
services
in particular
; Current
status of customer
satisfaction
for the ride-hailing service
"
Grab"
and offering solutions to improve
customer
satisfaction
for the "
Grab"
technology motorbike
taxi
service
. Researchers have proposed a research model on price, staff, policy, communication, and safety for the purpose of assessing customer
satisfaction
when using Grab
. In this study
, the researchers chose the survey method
, which is the direct interview method
used
. This method
is quite convenient, practical and accurate when directly
surveying customers
to see
the customer's satisfaction
with the taxi-Grab service
. Do not write below this line
Official use only
CC
5.5
LR
5.0
GR
5.5
TA
5.0
OVERALL BAND SCORE
5.0
IELTS essay Huynh Ngoc Diem and Tran Thi Hoang Vy (2020)
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Huynh
Ngoc
Thi
Hoang
Vy
study
customer
satisfaction
motorbike
taxi
service
-
Grab
study
methods
customers
study
customer
satisfaction
motorbike
taxi
service
-
Grab
customer
satisfaction
services
motorbike
taxi
services
customer
satisfaction
service
"
"
customer
satisfaction
"
"
motorbike
taxi
service
customer
satisfaction
Grab
study
method
method
method
customers
satisfaction
service
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