apologise letter. The letter should include the following information
apologise letter. The letter should include the following information yBDaV
Dear Mr. Smith,
I have received your letter of complaint regarding poor service from a member of staff at my restaurant, The Seaside Inn.
I would like to use this opportunity to express my sincere apology for this embarrassing and rare occurrence at my restaurant. The member of staff responsible for your inconvenience has
been removed from the list of waiters and is now working in the kitchen department, where contact with guests is unlikely. He has also been educated to improve his attitude. The current staff have undergone training as well to avoid similar events in the future.
As a gesture of goodwill and as means of
compensation, I would like to offer you a free meal for four people at my restaurant. You may use the enclosed voucher at any time and for any meal.
I hope to welcome you again as a guest at my restaurant.
Yours sincerely,
Katherine
Manager of The Seaside Inn
Dear Mr. Smith,
I have received your letter of complaint regarding poor service from a member of staff at my restaurant, The Seaside Inn.
I would like to
use
this opportunity to express my sincere apology for this embarrassing and rare occurrence at my restaurant. The member of staff responsible for your inconvenience has
been removed
from the list of waiters and is
now
working in the kitchen department, where contact with guests is unlikely. He has
also
been educated
to
improve
his attitude. The
current
staff have undergone training
as well
to avoid similar
events
in the future.
As a gesture of goodwill and as means of
compensation, I would like to offer you a free meal for four
people
at my restaurant. You may
use
the enclosed voucher at any time and for any meal.
I hope to welcome you again as a guest at my restaurant.
Yours
sincerely
,
Katherine
Manager of The Seaside Inn
Do not write below this line