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inform the shop owner regarding the problem in euipment. provided

Dear Sir or Madam, I am Andy, recently bought a tp link three antena wifi router from your shop. I am writing this letter to inform you that the router is not working properly and causing several disconnects which is impacting my office work. I am hoping if could ask someone from your firm to visit at my place and have a look.
Last week Sunday, we bought a new router and internet connection from your firm. I regret to say that it is not working as expected and we are facing a number of disconnects within a hour continiously. Firstly we thought that the router is not able to catch signal at that part of house where it was installed so we tried changing the position but unfortunately it was of no help. We even tried cutting off the power supply and restating again but there was no improvement.
I work as a software engineer in an IT organization. Due to pandamic, we are expected to work from home which requires uninterrupted internet connection. Merely a small unexpected disconnect leads to loss of huge unsaved data and i have to put all the efforts again to bring the code to same phase. Moreover, we have several online audio and video meetings though out the day. Even while attending meetings i have faced irregular disconnects which causes me to drop off from the meeting leading to wrong impression over clients.
I would appreciate if you could send your representative at our home and take the required action to make the router work properly. If still the problem remains unsloved then i would expect a full refund from your firm as the device is not solving it purpose.
Thank you for your consideration. I look forward to hearing from you.
Yours faithfully, Smith
Dear Sir or Madam, I am Andy, recently
bought
a
tp
link three
antena
wifi
router from your shop. I am writing this letter to inform you that the router is not working
properly
and causing several disconnects which is impacting my office work. I am hoping if could ask someone from your firm to visit at my place and have a look.

Last week Sunday, we
bought
a new router and internet connection from your firm. I regret to say that it is not working as
expected and
we are facing a number of disconnects within
a
hour
continiously
.
Firstly
we
thought
that the router is not able to catch signal at that part of
house
where it
was installed
so
we tried changing the position
but
unfortunately it was of no
help
. We even tried cutting off the power supply and restating again
but
there was no improvement.

I work as a software engineer in an IT organization. Due to
pandamic
, we are
expected
to work from home which requires uninterrupted internet connection.
Merely
a
small
unexpected disconnect leads to loss of huge unsaved data and
i
have to
put all the efforts again to bring the code to same phase.
Moreover
, we have several online audio and video meetings though out the day.
Even while
attending meetings
i
have faced irregular disconnects which causes me to drop off from the meeting leading to
wrong
impression over clients.

I would appreciate if you could
send
your representative at our home and take the required action to
make
the router work
properly
. If
still
the problem remains
unsloved
then
i
would
expect
a full refund from your firm as the device is not solving it purpose.

Thank you for your consideration. I look forward to hearing from you.

Yours
faithfully
, Smith

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