WRITE A LETTER TO HOTEL MANAGER
WRITE A LETTER TO HOTEL MANAGER PG83E
I have recently stayed at your hotel - Pan Pacific Perth, in room 324 for three nights. I am writing to inform you that the room heating was ineffectual and despite a great location and friendly staff, I have had a bad experience staying at your hotel. I am hoping you would repair the central heating system so that no guest suffers due to the extreme weather. The room which was given to me had dysfunctional air conditioner. I raised the issue with the hotel staff and they told me that the maintenance engineer was not available. As a result, I requested them to change my room and they told me that hotel was at full occupancy due to a football event in the city. As it was not easy for me to find another hotel at that hour of the night, I had to stay in the same room for the whole night.
I never thought that I would get such poor service at an expensive hotel like yours. I insist that you look into this problem as I do not want other customers to have the same experience. Also, it would be nice if you could consider refunding half of the money I paid or credit the loyalty points for my next stay.
I have recently stayed at your
hotel
-
Pan Pacific Perth, in
room
324 for three nights. I am writing to inform you that the
room
heating was ineffectual and despite a great location and friendly staff, I have had a
bad
experience staying at your
hotel
.
I
am hoping you would repair the central heating system
so
that no guest suffers due to the extreme weather. The
room
which was
given
to me had dysfunctional air conditioner. I raised the issue with the
hotel
staff
and
they
told
me that the maintenance engineer was not available.
As a result
, I requested them to
change
my
room
and
they
told
me that
hotel
was at full occupancy due to a football
event
in the city. As it was not easy for me to find another
hotel
at that hour of the night, I had to stay in the same
room
for the whole night.
I never
thought
that I would
get
such poor service at an expensive
hotel
like yours. I insist that you look into this problem as I do not want other customers to have the same experience.
Also
, it would be nice if you could consider refunding half of the money I paid or credit the loyalty points for my
next
stay.
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