When people need to complain about a product or poor service, some prefer to complain in writing and others prefer to complain in person. Which way do you prefer?

Nowadays, online shopping increased tenfold because of the situation our world is in right now. And it brought many difficulties with its convenience. One of them is getting the wrong product or service. In these cases, I prefer to complain in person. I feel this way for two reasons, which I will explore in the following essay. First of all, making a complaint in person is a more rapid option than writing, which is very advantageous with getting help. In the event of encountering a problem with a product, getting the problem resolved as soon as possible should be the main concern. In light of this, writing a complaint and then waiting for a response as well as an action for solving the problem would be taking a long way. However, speaking to a person about your issue will get it resolved quickly because there won't be a long period of time waiting for a reply. An example from my experience, that can enlighten the idea, is the time when I bought cat food for my pet online and the food had a short expiration date which was not ideal as my cat would not be able to finish it in time. I wrote many emails to the factory and waited for them to send me a new one with a longer expiration date. Despite all my efforts, the food had not come for two weeks, which forced me to buy a smaller pack for my cat to eat in the meantime. If I had gone to the supplier, I would be able to exchange my product faster. Secondly, face-to-face communication is more efficient than presenting a written charge, because there are no guarantees that your mail will be seen immediately. Whether you make your complaint by email or postal service, there is a possibility of it never reaching the right people. On the other hand, conferring with an executive directly about your issue one on one pushes them to resolve it more efficiently. There is a certainty and a definite outcome at the end of these meetings that either you get what you want or be convinced by the authorities. Either way, your complaint will be dealt with more effectively. In conclusion, I strongly believe that getting contact with the companies face to face is the ideal way to solve your problems. It is way more swift and more efficient than writing a complaint.