Whether mandatory sports provide more effect on people's shape or optional has sparked much debate in recent years. Some people assert that sport should be an essential factor in educational establishment owing to an increase of weight whereas others argue that it is impressive when defines as volun...
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Candidate Name:
kaur Bipandeep
Center Number:
1
2
3
4
Candidate Number:
2
8
6
2
8
Module (shade one box):
Academic:
General Training:
Test Date:
2
D5
D0
M1
M2
Y0
Y2
Y3
YYou applogise your Hotels guest.
You applogise your Hotels guest. epMe7
I hope this letter reaches you, in your best of health. Thank you for your letter of 20 September. I was very saddened by your account of what happened in our hotel last month, and I am writing to express my appologize for this. I can understand that you shocked by the way the receptionist bahaved. There can be no excuse for such behaviour and I fully understand why that you felt you needed to complain about this situation. I can provide no explanation for the way the employee spoke to you.
As a member of Darius Hotels Group, we have a reputation for being perfect at looking after our customers, and I am very sorry that your experience of our service did not confirm this. I intend to deal with staff member appropriately and I will ensure that he does not repeat this behaviour by sending him on a retraining course next week. I would like to assure you the behaviour you encountered is not typical of our staff.
As a guest servise manager, I will responsible for all of our employees so please accept my appologize again and this vouche worth $100 to spend in any of our hotels.
I hope this letter reaches you, in your best of health. Thank you for your letter of 20 September. I was
very
saddened by your account of what happened in our hotel last month, and I am writing to express my appologize
for this. I can understand that you shocked by the way the
receptionist bahaved
. There can be no excuse for such behaviour
and I fully
understand why that you felt you needed to complain about this situation. I can provide no explanation for the way the employee spoke to you.
As a member of Darius Hotels Group, we have a reputation for being perfect at looking after our customers, and I am very
sorry that your experience of our service did not confirm this. I intend to deal with staff member appropriately
and I will ensure that he does not repeat this behaviour
by sending him on a retraining course next
week. I would like to assure you the behaviour
you encountered is not typical of our staff.
As a guest servise
manager, I will responsible
for all of our employees so
please
accept my appologize
again and this vouche
worth $100 to spend in any of our hotels. Do not write below this line
Official use only
CC
5.5
LR
6.0
GR
6.0
TA
5.0
OVERALL BAND SCORE
5.5
IELTS letter You applogise your Hotels guest.
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very
appologize
the way the
bahaved
behaviour
very
behaviour
behaviour
servise
will responsible
so
appologize
vouche
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